Privacy Policy

1. Introduction

The company, Batterfly Organic Limited (hereinafter referred to as "the Company"), recognizes the importance of your personal information and other related data, in order to assure you that the Company is transparent and responsible in collecting, using or disclosing your information in accordance with the Personal Data Protection Act, B.E. 2562, as well as other relevant laws. This privacy policy has been developed to provide you with details on the collection, use, and disclosure of personal information that is processed by the Company, including its officers and related persons who act on behalf of or in the name of the Company

2. Data of the Data Controller

Name: Butterfly Organic Company Limited

Contact Address: 15/20 Moo 3, Bang Thorat Subdistrict, Mueang Samut Sakhon District, Samut Sakhon Province, 74000

Contact Information:

Tel : 034 110496

Email : info.butterflyorganic@gmail.com

Website : www.butterflyorganic.co.th

LINE : @butterflyorganic

Facebook : Butterfly Organic Milk

Instagram : butterflyorganic.official

3. The personal information to be processed

The company will gather, utilize, retain, and convey multiple forms of personal information pertaining to you, which the company has arranged for varying objectives as detailed below

Identity verification - Your full name, nickname, age, date of birth, gender, photo, and national identification card number
User account information - Your username, user account number, password
Contact Information - Address, Personal Email, Telephone Number
Location data
Contact information for online social media - your online social media
Financial information and financial transactions - credit card number, debit card number
Commercial data - Information regarding your past transactions such as orders and payments
Contact Information - Recording of your conversation when you communicate with our company
The technical information such as Internet Protocol Address (IP address), Cookie , and Web Browser
Other information - information about point accumulation, membership information, interest in products and marketing activities, demographic information, comments, feedback, questions or suggestions, and other relevant information that you may be interested in

4. Personal data collection

The company collects data in various ways, including through the use of technologies such as cookies, which are small pieces of data stored on the customer's device that enable websites or applications to remember information about the customer's access to the website or application, or how the customer uses the website or application each time (see more details in Section 9, Additional Information about Cookies). The data collected by the company includes information about the customer

If a customer provides information directly, the company will collect and use the necessary personal information to provide services to the customer or fulfill contractual obligations or legal requirements
For personal information that the law requires consent from customers before collecting, the company will only collect as necessary. When consent is obtained from the customer, unless there are exceptions permitted by law, the company can collect the information without the need for consent from the customer
In some cases, for the purpose of providing various services or for other operations of the company according to the objectives of collecting personal information of customers, the company may need to collect, use, or disclose sensitive personal information, such as information related to race, ethnicity, political opinions, beliefs in ideology, religion, or philosophy, sexual behavior, disabilities, labor union information, genetic information, biometric data, and others. In such cases, the company will inform customers and seek their consent to collect, use, or disclose sensitive personal information for each specific purpose, except for collecting, using, or disclosing sensitive personal information that the company can do legally without the customer's consent
The company will collect data about the services used by customers and how they use them, such as visual and audio data, customer equipment used for accessing websites or applications, computer traffic data (logs), communication data between customers and other users, and data from usage records, such as device identifiers, internet protocol (IP) addresses of computers, device identification codes, device types, mobile network data, connection data, geographic location data using location-based technologies, such as IP addresses and Global Positioning System (GPS), types of computer programs used to view websites (browsers), website access logs, referring website data, website usage history logs, login logs, transaction logs, customer behavior, reward redemption or benefit usage history, website access statistics, access times, customer search or viewing data, social media usage data, website function usage, and data collected by the company through cookies or similar technologies

The above details are just an example of the information. The company will collect personal data of customers only when necessary, and will collect it for as long as necessary depending on each type of personal data and the purpose of collection. Currently, the company has set the maximum duration of personal data storage to 10 years from the date the customer cancels the service or terminates the contract with the company. After the expiration of the storage duration for each type of data, the company will proceed to destroy the personal data collected according to the purpose of collection and use of personal data as specified

5. The purpose of collecting personal data for use or disclosure

The company collects and uses personal data for the following purposes

In order to comply with the agreement, we will proceed to manage your purchases or use of products and services provided by our company, as well as your registration as a customer or member. This includes the process of user authentication, order creation, changes or cancellations of orders, delivery according to orders, point redemption, account and program participation, and accessing the website and services through various online and offline channels
In order to answer your inquiry regarding the customer service department, we have taken action according to the complaint that you have reported to the company, or performed any other actions to respond to your inquiry or any other activities on the website or other customer service platforms
Communicate with you through mail, telephone, email, text messages, and the company's Live Chat regarding your orders or purchases, your use of services, your participation in your account and program, your participation in contests or sweepstakes, and your requests for information
Notify you of news and communication through text messages, email, the company's website, and other online channels regarding the brand, products, news, and activities of the company. Also, promote the company's products, services, and various sales promotion programs, including offers from business partners of the company
Marketing and Personal Selling
May I have your feedback or participation in conducting surveys (including customer satisfaction surveys), market research, and/or analysis for statistical purposes and data collection, so that the company can review, develop, and improve the quality of its products and services, test and develop its systems, and prevent improper or inappropriate use of the company's services
We aim to develop our company's products, services, and various related operations
In order to proceed with planning, reporting, and business forecasting
To manage risk, monitor performance and manage internal affairs within the organization, such as conducting audits to prevent fraud
In order to comply with the law, regulations, orders, provisions, and legal responsibilities of the company, it is necessary to report or disclose information to government agencies such as the Revenue Department when required or when summoned or seized by law enforcement officers from the police, government agencies, courts, or other law enforcement agencies for investigation and legal proceedings. This also includes the establishment of legal claims, the exercise of legal rights, or the assertion of legal claims in court
For any transfer of rights, duties, and benefits as specified in the agreement between you and the company, such as business consolidation or contract transfer, which shall be executed in accordance with the law

6. Security measures for the safekeeping of personal data

The company places great importance on the security of personal data of its customers and has stringent measures in place to maintain data security. This includes collecting, using, or disclosing personal information only when it is safe and appropriate to do so, in order to prevent customer data from being lost, accessed, altered or disclosed without authorization. The company strictly limits access to customer personal data for employees, agents, contractors, and external parties who need access to the data, and they must process the data according to the company's specified conditions.

Additionally, the company will retain personal data for the purposes that have been notified to the customers who are the owners of the personal data and will comply with the laws and regulations. In the event that the company hires a third-party company, they will ensure that the selected company has a standard data protection system and will enter into an agreement regarding the storage of personal data in accordance with the same policy.

If there is a breach of customer personal data, the company will notify the Office of the Personal Data Protection Commission without delay within 72 hours of becoming aware of the breach, unless there is no risk of impacting the rights and freedoms of the customers. In cases where there is a high risk of impacting the rights and freedoms of the customers, the company will notify the customers along with information regarding the breach, its impact, and measures taken to mitigate it

7. The rights of the data owner

You are entitled to proceed with the following actions

Right to withdraw consent": You have the right to withdraw your consent for the processing of your personal data that you have given to the company. This right is valid throughout the time that your personal data is with the company
The right of access to personal information: You have the right to access your personal information and request that the company provide you with a copy of such information. Additionally, you may request that the company disclose any personal information that they have obtained without your consent
The right to rectification: You have the right to request that the company correct any inaccurate information or add incomplete information
Right to erasure: You have the right to request that the company delete your personal data for certain reasons
Right to restriction of processing": You have the right to restrict the use of your personal data under certain circumstances
Right to data portability: You have the right to transfer your personal data that you have provided to the company to another data controller or to yourself under certain circumstances
Right to object": You have the right to object to the processing of your personal data for certain reasons

8. Contact channels

You can contact the company to proceed with your request for the aforementioned rights at the following location:

Contact address: Butterfly Organic Limited,

15/20 Moo 3, Tambon Bang Torat, Amphoe Mueang Samut Sakhon, Samut Sakhon Province 74000

Phone number: 034 110496 info.butterflyorganic@gmail.com

Please note that you do not need to pay any fees to pursue the aforementioned rights,

and the company will consider and notify you of the result of your request within 30 days from the date that the company receives your request.

f you have any complaints about the company, its employees, or its compliance with the law, the data subject can file a complaint with the supervisory agency, whose details are as follows:

Office of the Personal Data Protection Commission

Contact address: 7th floor, the Government Complex Commemorating His Majesty the King's 80th Birthday Anniversary, Chang Watthana Road, Thung Song Hong Subdistrict, Laksi District, Bangkok 10210

9. Further details about using website cookies

Cookie" is small computer data that will be sent and stored in the user's browser to keep track of website visits for website improvement and better service provision
The company will collect cookies or similar technologies to improve the performance of its platform and accessibility to its services via the internet. These will be used in the following cases
- In order for you to access your account on the company's platform continuously and securely, please follow these steps
- In order to collect data on your platform usage, including the platform settings you have configured
- In order to gather information on your usage patterns and interests, so that our company can develop and improve the website to best match your interests and make it more convenient, fast, and efficient for you to use
The type of cookies that the company uses
- The cookie is a working component of the platform used for remembering things you select or configure on the platform, as well as presenting personalized information such as username, language, and platform format
- Advertising cookies are designed to remember sites you've visited and how you've used them, so that we can show you products, services, and ads that match your interests. We also use them to assess how well different ad campaigns are working
- Technical cookies" are a type of cookie that are essential for platform usage, allowing you to access information comprehensively and securely
- Cookies are used to measure the performance of the platform and to store data of anonymous platform visitors. This data is then analyzed to determine the number of visitors and their behaviors, which is used to improve the efficiency and meet the needs of users of the platform
- The cookie of the third party is the type of cookie that will be utilized by the service provider
Setting up and declining cookies

You can choose to reject the use of cookies according to your preferences by configuring your browser or your privacy settings to prevent the collection of data by cookies in the future. However, if you configure your browser or privacy settings to reject all cookies, you may not be able to efficiently use some or all of the functions on the company's website

You can manage cookies in your browser by configuring them as follows

Setting up cookies in Chrome
Setting up cookies in Safari and iOS
Setting up cookies in Internet Explorer
Setting up cookies in Firefox